Customer Service_Critical Elements Of Customer Service

Course Description

Customer Service Critical Elements of Customer Service is a comprehensive online short-term course offered by Finstock Evarsity College.  Customer Service Critical Elements of Customer Service course duration is one month. The examining body is Finstock Evarsity College. A certificate is issued upon completion of the course.

What You Will Learn in the Customer Service Critical Elements of Customer Service Course

1. You will learn in-depth training in all the critical areas of Customer Service. It emphasizes continuous reinforcement, measurement, and improvement of the customer service critical elements in an organization to create a unique experience for the customers.
2. The course is designed for those with no prior training are new and those moving on to a new career in Customer Service, who are interested in building their skills in Customer Service.
3. You will learn the ways to make customer service a team approach, how to communicate more assertively and effectively, to recognize service delivers as an individual response value, to develop interpersonal skills to establish a lasting connection, and how to develop skills to solve conflicts, concerns, issues, questions, complaint, and challenges.
4. Through hand-on practice and exercises, this courseware will cover the valuable topic, such as: an overview of the customer service field, critical elements of customer service, communication skills, and telephone techniques, dealing with difficult customers, self-image, meeting expectations, setting standards, steps to problem-solving, the talkative caller, resolving conflicts, managing stress, acting assertively and service PRIDE,  dealing with challenges and dealing with customers, in general.
5. After taking this course, you are will be confident and empowered with knowledge, skills and abilities to appreciate and apply current information and best practices in the field, explore career opportunities in the customer service field, expand your knowledge base, and enhance your application and problem-solving skills.

Entry Requirement to Study for Customer Service Critical Elements of Customer Service

To enroll and study the Customer Service Critical Elements of Customer Service Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.

Mode of Delivery

The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures Mediated technical learning materials e.g., audio-visual and e-learning materials

 Who Can Study the Customer Service Critical Elements of Customer Service course:

1. Students and Educators
2. Customer service agents, Procurement staff, and Supervisors
3. Operational staff
4. Sales staff
5. Skilled traders

Why Study Customer Service Critical Elements of Customer Service at Finstock Evarsity College

1. To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast real-world experience and are experts in delivering online and instructor-led training programs.
2. The course teaching mode is done in a more simplified, engaging, personalized and professional way using simple English to ensure maximum understanding, comprehension, and retention of the information presented. Moreover, the course is developed after extensive research and is aligned to global best practices in customer service globally and benchmarks.
3. The course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities. These practical sessions will be supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course.
4. The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced learners or beginners who have had no prior formal training in customer service.
5. By the end of the course, you will be able to: 

• Identify key components of good customer service.
• Demonstrate a customer service approach.
• Understand how your own behaviour affects the behaviour of others.
• Demonstrate confidence and skill as a problem solver.
• Apply various techniques to deal with difficult customers.
• Make choices that provide superior customer service.
• Have outstanding interactive, organisation and multi-tasking skills, as well as, a broad understanding of customer service business.

6. Upon completion, Customer Service Critical Elements of Customer Service certification will prove that you have a valuable, career advancement skill in Customer Service field for both entry-level and established professional level in the public sector, voluntary sector, corporate sector or private sector.

To gain these skills, apply for the Customer Service Critical Elements of Customer Service Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Customer Service Critical Elements of Customer Service training, click on this link: https://finstockevarsity.com/cmis/portal/register/csce/

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