Entry Requirements for Communication Strategies
Duration: 1 Months
Delivery Method: Online
Fee Structure for Communication Strategies
| Full Course Fees | |
|---|---|
| Registration Fee | KES 1,000.00 ($ 10.00) |
| Certification Fee | KES 0.00 ($ 0.00) |
| Administration Fee | KES 0.00 ($ 0.00) |
| Internal Exam Fee | KES 0.00 ($ 0.00) |
| External Exam Fee | KES 0.00 ($ 0.00) |
| Examining Body Membership Fee * | KES 0.00 ($ 0.00) |
| Tuition Fee | KES 14,000.00 ($ 140.00) |
| Fees Totals | KES 15,000.00 ($ 150.00) |
| * Examining Body Membership Fee may be payable through us or directly to the Examining Body | |
All Fees are payable in lumpusm or in installments, for details see below.
Breakdown per semester,
| Trimester | Total Per Trimester |
|---|---|
| Trimester 1 | KES 15,000.00 ($ 150.00) |
| Total | KES 15,000.00 ($ 150.00) |
NB: Fees are payable in 3 installments as detailed below:
The trimester fees of KES 15,000.00 ($ 150.00) is payable in 3 installments of KES 5,000.00 ($ 50.00)
Course Requirements for Communication Strategies
- All Fees are payable in installements, for details check FAQs.
- Digital (downloadable) certificates are available. Printing and shipping of hardcopy certificate can be done at a cost of KES 2,000 ($ 20).
Practical Requirements for Communication Strategies (where applicable)
The cost of practicals, internships or industrial requirements is KES 30,000 ($ 300) and only applies to courses that require practicals.
Course Units/Overview for Communication Strategies
Specific learning objectives include:
- Identification of common communication problems
- Developing skills to ask questions
- Learning what their non-verbal messages are saying
- Developing skills in listening actively and empathetically to others
- Enhancing the ability to handle difficult situations
- Dealing with situations assertively
| Unit ID | Unit Name |
|---|---|
| LCS001 | Communication Strategies 1 |
Course Description for Communication Strategies
Communication Strategies is a comprehensive online short-term course offered by Finstock Evarsity College. Communication Strategies course duration is one month. The examining body is Finstock Evarsity College. A certificate of completion is issued upon completion of the course.
Topics Covered in the Communication Strategies Course
- The aim of Communication Strategies course is to provide you will an in-depth understanding of the impact of communication skills on customers. It will explore different ways and strategies to develop and apply effective communication skills in order to develop a customer-focused culture and maintain customer service standards.
- The course is designed for those with no prior training are new and those moving on to a new career in Customer Service, who are interested in building their skills in Customer Service.
- Through hand-on practice and exercises, this courseware will cover valuable topics, such as elements and principles of communication, the communication process, personal communication styles, listening skills, written communication, choosing the right communication tool, presentations, identifying your communication strength and growth area, preparing and presenting a short presentation, developing and practicing key listening skills, clear and informative written communication, and basic negotiation and conflict resolution skills.
- After taking this course, you will be confident and empowered with knowledge, skills and abilities to develop written, non-verbal and technical communication skills required in meetings, group discussion, interviews and presentations, develop interpersonal and business communication skills, including communicating more effectively and with greater awareness in both personal and business environment, and heighten your awareness of the function and value of communication.
Entry Requirement to Study for Communication Strategies
To enroll and study the Communication Strategies Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.
Mode of Delivery
The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials.
Who Can Learn the Communication Strategies Course?
- Students and Educators
- Customer relations professionals, including managers and team leaders.
- Customer service agents, Procurement staff and Supervisors
- Operational staff
- Sales staff
- Skilled traders
Why Study Communication Strategies at Finstock Evarsity College
- To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast real-world experience and are experts in delivering online and instructor-led training programs.
- The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices customer service globally and benchmarks.
- The course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities. These practical sessions will be supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course.
- The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced learners or beginners who have had no prior formal training in customer service.
- By the end of the course, you will be able to:
- Identify common communication problems.
- Develop the skills and practices to ask questions.
- Learn and apply non-verbal skills
- Develop skills in listening actively and emphatically to others.
- Apply effectively active listening, questioning skills, persuasive skills, telephone skills, negotiation skills, communication skills, conflict resolution skills, and stress management techniques.
- Manage your emotions during stressful situations.
- Demonstrate confidence and skill as a problem solver and apply various techniques to deal with difficult customers and situations.
- Have outstanding interactive, organisation, multi-tasking skills and assertiveness skills, and a broad understanding of customer service business.
- Upon completion, Communication Strategies certification will prove that you have a valuable, career advancement skill in Customer Service field for both entry-level and established professional level in the public sector, voluntary sector, corporate sector or private sector.
To gain these skills, apply for the Communication Strategies Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Communication Strategies training, click on this link: https://finstockevarsity.com/cmis/portal/register/lcs/
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Examining Body for Communication Strategies
FINSTOCK EVARSITY COLLEGE
Course Instructor(s) for Communication Strategies
JAMES MBURU KIMANI
Course FAQs for Communication Strategies
1. What is the Communication Strategies?
The Communication Strategies is a practical certificate short course offered by Finstock Evarsity College. It develops focused workplace skills in verbal, non-verbal and written communication, active listening.
2. Who should study the Communication Strategies, and is it suitable for beginners?
The Communication Strategies suits students, working professionals, supervisors, entrepreneurs and anyone seeking these practical skills. It is beginner-friendly, while experienced learners can use it to strengthen existing practice.
3. What are the entry requirements for the Communication Strategies?
The entry requirement for the Communication Strategies is KCSE mean grade D- or an equivalent qualification.
4. How long does the Communication Strategies take, and how many trimesters does it have?
The Communication Strategies takes 1 month and is completed in 1 trimester.
5. How much are the fees for the Communication Strategies, and are flexible payment options available?
The total course fee for the Communication Strategies is KES 15,000. It can be paid in three installments of KES 5,000.
6. Is the Communication Strategies offered online?
Yes. The Communication Strategies is offered online through Finstock Evarsity College’s learning platform, enabling learners to access instruction and course activities remotely.
7. What will I learn and what practical skills will I gain from the Communication Strategies?
You will learn verbal, non-verbal and written communication, active listening, questioning, feedback, overcoming communication barriers and handling workplace or customer conversations. The course emphasizes applying these skills in realistic professional situations.
8. What career opportunities are available after completing the Communication Strategies?
Relevant opportunities include customer-service representative, communications assistant, sales support officer, receptionist, administrator, supervisor or freelance communication trainer. Job eligibility will also depend on your wider qualifications and experience.
9. Can I advance to a higher qualification after completing the Communication Strategies?
Yes. The Communication Strategies can support progression to a higher or related qualification in communication, public relations, customer service, leadership or business management, provided you meet that programme’s admission requirements.
10. Why should I choose the Communication Strategies at Finstock Evarsity College?
Choose the Communication Strategies for flexible online study, practical course content, tutor-supported learning, flexible three-part fee payment and a digital certificate after successful completion.
Course Reviews for Communication Strategies
Top Rated Reviews
JACKLINE KALIU NGITU from Kenya
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I'm thrilled about learning and interacting with Finstock Evarsity College and I appreciate your technical assistance Susan. Be Blessed.
SANDRA BOKE NYANGOKO from Kenya
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After going through the Communication Strategies outline, I can tell it gives a strong foundation in professional communication. It looks at audience analysis, persuasive communication, feedback, and using digital platforms effectively. This course is valuable for leaders, customer service staff, marketers and anyone who needs to pass information clearly and confidently.
PETER MWANGI KIMANI from Kenya
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I’ve just registered with Finstock Evarsity and enrolled for Communication Strategies. The course clearly covers how to craft messages, choose the right channels, present ideas and listen actively in both written and verbal communication. The skills apply to school projects, workplace interactions and even personal life. I would definitely recommend this course to anyone who wants to communicate better.
CATHERINE NJERI WANGO from Kenya
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I like the course is is very informative.
