Entry Requirements for Customer Service_Critical Elements Of Customer Service
D-
Duration: 1 Months
Delivery Method: Online
Fee Structure for Customer Service_Critical Elements Of Customer Service
| Full Course Fees | |
|---|---|
| Registration Fee | KES 1,000.00 ($ 10.00) |
| Certification Fee | KES 0.00 ($ 0.00) |
| Administration Fee | KES 0.00 ($ 0.00) |
| Internal Exam Fee | KES 0.00 ($ 0.00) |
| External Exam Fee | KES 0.00 ($ 0.00) |
| Examining Body Membership Fee * | KES 0.00 ($ 0.00) |
| Tuition Fee | KES 14,000.00 ($ 140.00) |
| Fees Totals | KES 15,000.00 ($ 150.00) |
| * Examining Body Membership Fee may be payable through us or directly to the Examining Body | |
All Fees are payable in lumpusm or in installments, for details see below.
Breakdown per semester,
| Trimester | Total Per Trimester |
|---|---|
| Trimester 1 | KES 15,000.00 ($ 150.00) |
| Total | KES 15,000.00 ($ 150.00) |
NB: Fees are payable in 3 installments as detailed below:
The trimester fees of KES 15,000.00 ($ 150.00) is payable in 3 installments of KES 5,000.00 ($ 50.00)
Course Requirements for Customer Service_Critical Elements Of Customer Service
- All Fees are payable in installements, for details check FAQs.
- Digital (downloadable) certificates are available. Printing and shipping of hardcopy certificate can be done at a cost of KES 2,000 ($ 20).
Practical Requirements for Customer Service_Critical Elements Of Customer Service (where applicable)
The cost of practicals, internships or industrial requirements is KES 30,000 ($ 300) and only applies to courses that require practicals.
Course Units/Overview for Customer Service_Critical Elements Of Customer Service
Specific learning objectives include:
- Demonstrating a customer service approach.
- Understanding how your own behavior affects the behavior of others.
- Demonstrating confidence and skill as a problem solver.
- Applying techniques to deal with difficult customers.
- Making the choices that provide superior customer service.
| Unit ID | Unit Name |
|---|---|
| CSCE001 | Customer Service Critical Elements Of Customer Service 1 |
Course Description for Customer Service_Critical Elements Of Customer Service
Customer Service Critical Elements of Customer Service is a comprehensive online short-term course offered by Finstock Evarsity College. Customer Service Critical Elements of Customer Service course duration is one month. The examining body is Finstock Evarsity College. A certificate is issued upon completion of the course.
What You Will Learn in the Customer Service Critical Elements of Customer Service Course
- You will learn in-depth training in all the critical areas of Customer Service. It emphasizes continuous reinforcement, measurement, and improvement of the customer service critical elements in an organization to create a unique experience for the customers.
- The course is designed for those with no prior training are new and those moving on to a new career in Customer Service, who are interested in building their skills in Customer Service.
- You will learn the ways to make customer service a team approach, how to communicate more assertively and effectively, to recognize service delivers as an individual response value, to develop interpersonal skills to establish a lasting connection, and how to develop skills to solve conflicts, concerns, issues, questions, complaint, and challenges.
- Through hand-on practice and exercises, this courseware will cover the valuable topic, such as: an overview of the customer service field, critical elements of customer service, communication skills, and telephone techniques, dealing with difficult customers, self-image, meeting expectations, setting standards, steps to problem-solving, the talkative caller, resolving conflicts, managing stress, acting assertively and service PRIDE, dealing with challenges and dealing with customers, in general.
- After taking this course, you are will be confident and empowered with knowledge, skills and abilities to appreciate and apply current information and best practices in the field, explore career opportunities in the customer service field, expand your knowledge base, and enhance your application and problem-solving skills.
Entry Requirement to Study for Customer Service Critical Elements of Customer Service
To enroll and study the Customer Service Critical Elements of Customer Service Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.
Mode of Delivery
The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures Mediated technical learning materials e.g., audio-visual and e-learning materials
Who Can Study the Customer Service Critical Elements of Customer Service course:
- Students and Educators
- Customer service agents, Procurement staff, and Supervisors
- Operational staff
- Sales staff
- Skilled traders
Why Study Customer Service Critical Elements of Customer Service at Finstock Evarsity College
- To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast real-world experience and are experts in delivering online and instructor-led training programs.
- The course teaching mode is done in a more simplified, engaging, personalized and professional way using simple English to ensure maximum understanding, comprehension, and retention of the information presented. Moreover, the course is developed after extensive research and is aligned to global best practices in customer service globally and benchmarks.
- The course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities. These practical sessions will be supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course.
- The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced learners or beginners who have had no prior formal training in customer service.
- By the end of the course, you will be able to:
- Identify key components of good customer service.
- Demonstrate a customer service approach.
- Understand how your own behaviour affects the behaviour of others.
- Demonstrate confidence and skill as a problem solver.
- Apply various techniques to deal with difficult customers.
- Make choices that provide superior customer service.
- Have outstanding interactive, organisation and multi-tasking skills, as well as, a broad understanding of customer service business.
- Upon completion, Customer Service Critical Elements of Customer Service certification will prove that you have a valuable, career advancement skill in Customer Service field for both entry-level and established professional level in the public sector, voluntary sector, corporate sector or private sector.
To gain these skills, apply for the Customer Service Critical Elements of Customer Service Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Customer Service Critical Elements of Customer Service training, click on this link: https://finstockevarsity.com/cmis/portal/register/csce/
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Examining Body for Customer Service_Critical Elements Of Customer Service
FINSTOCK EVARSITY COLLEGE
Course Instructor(s) for Customer Service_Critical Elements Of Customer Service
JAMES MBURU KIMANI
RHODAH MUTENDE
Course FAQs for Customer Service_Critical Elements Of Customer Service
1. What is Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College?
Customer Service_Critical Elements Of Customer Service introduces learners to the fundamental principles and practices required to provide effective customer service.
2. What are the entry requirements for Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College?
Customer Service_Critical Elements Of Customer Service is suitable for learners and professionals who interact with customers or want to develop customer-service skills.
3. How long does Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College take to complete?
Customer Service_Critical Elements Of Customer Service is a short professional programme, and its current duration should be confirmed with Finstock Evarsity College.
4. Is Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College offered online?
Customer Service_Critical Elements Of Customer Service is designed for flexible learning.
5. What practical skills will I gain from Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College?
Customer Service_Critical Elements Of Customer Service develops skills in customer communication, identifying customer needs, handling complaints, managing expectations and creating positive customer experiences.
6. What careers can I pursue after completing Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College?
Customer Service_Critical Elements Of Customer Service can strengthen skills useful in customer service, sales, hospitality, front-office operations, call centres, retail and client relations.
7. What certificate will I receive after completing Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College?
Successful learners receive the applicable Finstock Evarsity College certificate of completion in Customer Service_Critical Elements Of Customer Service.
8. How much does Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College cost?
Applicants should confirm the current Customer Service_Critical Elements Of Customer Service fee directly with Finstock Evarsity College where an exact current fee is not clearly displayed.
9. Are flexible payment options available for Customer Service_Critical Elements Of Customer Service at Finstock Evarsity College?
Flexible payment options for Customer Service_Critical Elements Of Customer Service are subject to the current fee structure.
10. Why should I choose Finstock Evarsity College for Customer Service_Critical Elements Of Customer Service?
Customer Service_Critical Elements Of Customer Service helps learners develop practical skills for creating better customer experiences and maintaining productive customer relationships.
Course Reviews for Customer Service_Critical Elements Of Customer Service
Top Rated Reviews
JAMES MBURU KIMANI from Kenya
0 0
After reviewing the contents of the Critical Elements Of Customer Service course, I’m impressed by how clearly it explains the foundations of excellent service. It focuses on attitude, empathy, professionalism and follow-up, all of which are key in building loyal customers. This course is ideal for anyone who wants to stand out in customer-facing roles.
ALBERT CHRIS NYAKUNDI from Kenya
0 0
I recently registered with Finstock Evarsity and picked the Customer Service – Critical Elements Of Customer Service course. The lessons highlight essential areas like first impressions, communication, handling complaints and exceeding customer expectations. It feels very hands-on for anyone working in front-office, call centres or retail, and I would definitely recommend it.
