Communication Strategies

Course Description

Communication Strategies is a comprehensive online short-term course offered by Finstock Evarsity College. Communication Strategies course duration is one month. The examining body is Finstock Evarsity College. A certificate of completion is issued upon completion of the course.

Topics Covered in the Communication Strategies Course

1. The aim of Communication Strategies course is to provide you will an in-depth understanding of the impact of communication skills on customers. It will explore different ways and strategies to develop and apply effective communication skills in order to develop a customer-focused culture and maintain customer service standards.
2. The course is designed for those with no prior training are new and those moving on to a new career in Customer Service, who are interested in building their skills in Customer Service.
3. Through hand-on practice and exercises, this courseware will cover valuable topics, such as elements and principles of communication, the communication process, personal communication styles, listening skills, written communication, choosing the right communication tool, presentations, identifying your communication strength and growth area, preparing and presenting a short presentation, developing and practicing key listening skills, clear and informative written communication, and basic negotiation and conflict resolution skills.
4. After taking this course, you will be confident and empowered with knowledge, skills and abilities to develop written, non-verbal and technical communication skills required in meetings, group discussion, interviews and presentations, develop interpersonal and business communication skills, including communicating more effectively and with greater awareness in both personal and business environment, and heighten your awareness of the function and value of communication.

Entry Requirement to Study for Communication Strategies

To enroll and study the Communication Strategies Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.

Mode of Delivery

The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials.

 Who Can Learn the Communication Strategies Course?

1. Students and Educators
2. Customer relations professionals, including managers and team leaders.
3. Customer service agents, Procurement staff and Supervisors
4. Operational staff
5. Sales staff
6. Skilled traders

Why Study Communication Strategies at Finstock Evarsity College

1. To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast real-world experience and are experts in delivering online and instructor-led training programs.
2. The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices customer service globally and benchmarks.

1. The course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities. These practical sessions will be supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course.
2. The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced learners or beginners who have had no prior formal training in customer service.
3. By the end of the course, you will be able to: 

• Identify common communication problems.
• Develop the skills and practices to ask questions.
• Learn and apply non-verbal skills
• Develop skills in listening actively and emphatically to others.
• Apply effectively active listening, questioning skills, persuasive skills, telephone skills, negotiation skills, communication skills, conflict resolution skills, and stress management techniques.
• Manage your emotions during stressful situations.
• Demonstrate confidence and skill as a problem solver and apply various techniques to deal with difficult customers and situations.
• Have outstanding interactive, organisation, multi-tasking skills and assertiveness skills, and a broad understanding of customer service business.

6. Upon completion, Communication Strategies certification will prove that you have a valuable, career advancement skill in Customer Service field for both entry-level and established professional level in the public sector, voluntary sector, corporate sector or private sector.

To gain these skills, apply for the Communication Strategies Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Communication Strategies training, click on this link: https://finstockevarsity.com/cmis/portal/register/lcs/

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