Customer Service Training_Managing Customer Service

Course Description

Customer Service Training Managing Customer Service (CSTM)

Customer Service Training Managing Customer Service is a comprehensive online short-term course offered by Finstock Evarsity College. Customer Service Training Managing Customer Service course duration is one month. The examining body is Finstock Evarsity College. A certificate of completion is issued upon completion of the course.

What to Learn in the Customer Service Training Managing Customer Service Course

1. Customer Service Training Managing Customer Service course provides you with an opportunity to explore your responsibilities within your role as a customer service agent. It will focus on the various skills and techniques, personal experience and varied experiences related to Managing Customer Service.
2. The course is designed for those with no prior training are new and those moving on to a new career in Customer Service, who are interested in building their skills in Customer Service.
3. You will learn and appreciate the need for leading, promoting and enhancing a customer-focused culture within an organization.
4. Through hand-on practice and exercises, this courseware will cover valuable topics, such as principles of delivering world-class customer service, developing effective communication and interpersonal skills, principles of superior customer service and organizational procedures, importance of customer feedback and service recovery, setting SMART goals and leading the way to customer satisfaction and continuous improvement.
5. After taking this course, you will be confident and empowered with knowledge, skills and abilities to appreciate and apply current information and best practices in the field, explore career opportunities in the customer service field, develop a customer-focused mind set for continuous improvement and measure, and maintain customer service standards.

Entry Requirement to Study for Customer Service Training Managing Customer Service

To enroll and study the Customer Service Training Managing Customer Service Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.

Mode of Delivery

The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials

 Who Can Study the Customer Service Training Managing Customer Service course ?

1. Students and Educators
2. Customer service agents, Procurement staff and Supervisors

1. Operational staff
2. Sales staff
3. Skilled traders

Why Study Customer Service Training Managing Customer Service at Finstock Evarsity College?  

1. To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast real-world experience and are experts in delivering online and instructor-led training programs.
2. The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices customer service globally and benchmarks.

1. The course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities. These practical sessions will be supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course.
2. The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced learners or beginners who have had no prior formal training in customer service.
3. By the end of the course, you will be able to: 

• Identify ways to establish links between excellence in customer service and their business practices and policies.
• Develop the skills and practices that are essential to a customer-service-focused manager.
• Recognize what employees are looking for to be truly engaged
• Recognize who the customers are and what they are looking for
• Develop overall strategies for creating engaged employee and satisfied in customers and organization, including understanding internal and external customer expectations, giving and receiving constructive feedback and setting SMART goals to increase productivity.
• Apply effectively active listening, questioning skills, persuasive skills, telephone skills, negotiation skills, communication skills, conflict resolution skills, and stress management techniques.
• Manage your emotions during stressful situations. As well as, appreciate the importance of teamwork and maintaining a positive attitude and customer confidentiality.
• Demonstrate confidence and skill as a problem solver.
• Apply various techniques to deal with difficult customers.
• Make choices that provide superior customer service.
• Identify key components that promote customer retention and loyalty.
• Have outstanding interactive, organisation and multi-tasking skills, and a broad understanding of customer service business.

6. Upon completion, Customer Service Training Managing Customer Service certification will prove that you have a valuable, career advancement skill in Customer Service field for both entry-level and established professional level in the public sector, voluntary sector, corporate sector and private sector.

To gain these skills, apply for the Customer Service Training Managing Customer Service Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Customer Service Training Managing Customer Service training, click on this link: https://finstockevarsity.com/cmis/portal/register/cstm/

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