KES 15,000
MDC
Certificate
Managing Difficult Conversations
Managing Difficult Conversations (MDC) is a 1-month certificate course in Leadership, studied online, examined by Finstock Evarsity College. The full fee is KES 15,000. Finstock Evarsity College is a TVETA-accredited college in Nairobi, Kenya. The fee can be paid in a lump sum or in 3 instalments of KES 5,000.
5.0 (2 reviews) out of 5. Read the reviews.
16 learners enrolled
Overview
Managing Difficult Conversations (MDC)
Managing Difficult Conversations is an online comprehensive leadership short-term course offered by Finstock Evarsity College. Managing Difficult conversations course duration is one month. The examining body is Finstock Evarsity College. A certificate of completion is issued upon completion of the course.
Course Overview
- The training is designed specifically for supervisors and managers dealing with difficult conversations in the work place.
- This specialization leadership courseware will cover the benefit of positive intent, active listening skills and asking strategically relevant questions to get to the heart of any conflict or situation.
- Furthermore, this training will guide you on the right approach, how to prepare carefully, and develop the right skills, mind-set and behaviour to initiate difficult conversation while defusing intense and complex emotions. This will ensure you maximize your ability to handle the conversation effectively and steer it to a successful conclusion acceptable to all involved.
- After taking this course, you are will be confident and empowered with knowledge skills and abilities to: address under- or poor performance, handle grievances or disciplinary process, tackle instances of unacceptable behaviour, give developmental and constructive feedback, deal with sensitive personal issues, tell an employee that their job is at risk of redundancy, turn down employee requests, tackle problems at an early stage to avoid negative consequences and foster good working relationships with colleagues.
What is the Entry Requirement to Study for Managing Difficult Conversations?
To enroll and study the managing difficult conversations Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.
Mode of Delivery
The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials
Managing Difficult Conversation course is designed for:
- Students and Educators
- Team leaders and Project leaders
- Senior and middle level professionals both in the public and private sectors.
- Strategic Planners and employee relations and engagement professionals
- Highly skilled leaders and business owners
- Supervisors
Why Study Managing Difficult Conversation at https://finstockevarsity.com/
- To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast experience and are experts in delivering online and instructor-led training programs.
- The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices in leadership globally and benchmarks.
- Most teaching is hands-on using highly experiential approach to learning with students developing cross-cultural communication, management and negation skills through various assessments, guided assignments and quizzes. These exercises are supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course. Additionally, the course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities.
- The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced leaders who want to build their skills to the next level as well managers who have had no prior formal training on leadership.
- By the end of the course, you will be able to: define frame of reference, establish a positive intent and a desired outcome, use good communication skills during a conversation, draft a script for a difficult conversation, use specific steps to carry out a difficult conversation, access additional resources as required, maintain safety in a conversation, recognise and manage your emotional state, handle reactions effectively, initial difficult conversations, demonstrate listening skills, prepare for a difficult conversation and find mutually acceptable and sustainable solutions .
- Upon completion, Managing Difficult Conversation certification will prove that you have a valuable, career advancement skill in leadership field for both entry-level and established professional in the public sector, voluntary sector, corporate sector or private sector.
To gain these skills, apply for the Managing Difficult Conversations Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Managing Difficult Conversations, click on this link
https://finstockevarsity.com/programs/college/short-courses/leadership/mdc/
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Quick answers
How much does Managing Difficult Conversations cost?
The full fee for Managing Difficult Conversations at Finstock Evarsity College is KES 15,000, made up of registration (KES 1,000) and tuition (KES 14,000).
Can I pay for Managing Difficult Conversations in instalments?
Yes. You can pay the KES 15,000 fee for Managing Difficult Conversations in a lump sum or in 3 instalments of KES 5,000.
How long does Managing Difficult Conversations take?
Managing Difficult Conversations takes 1 month.
Can I study Managing Difficult Conversations online?
Yes. Managing Difficult Conversations is studied online, so you can take it from anywhere.
What qualification do I get from Managing Difficult Conversations?
Managing Difficult Conversations is a certificate course examined and awarded by Finstock Evarsity College: learners who complete it receive a Finstock Evarsity College certificate.
When can I start Managing Difficult Conversations?
The main intakes are in January, April and September, but there is no fixed deadline: you can start as soon as you have enrolled.
Course details last updated .
What you will study
Specific learning objectives include:
- Defining frame of reference
- Establishing a positive intent and a desired outcome
- Using good communication skills during a conversation
- Drafting a script for a difficult conversation
- Using specific steps to carry out a difficult conversation
- Accessing additional resources as required
- Maintaining safety in a conversation
- MDC001 Managing Difficult Conversations
Fees
| Item | Amount |
|---|---|
| Registration | KES 1,000 |
| Tuition | KES 14,000 |
| Total | KES 15,000 |
Paying in instalments
All fees are payable in a lump sum or in instalments. The course runs over one trimester, and each trimester's fee can be paid in 3 instalments.
| Trimester | Total per trimester |
|---|---|
| Trimester 1 | KES 15,000 ($ 150) |
| Total | KES 15,000 ($ 150) |
The trimester fee of KES 15,000 ($ 150) is payable in 3 instalments of KES 5,000 ($ 50).
Requirements
Entry requirements
D-
Practical requirements
The cost of practicals, internships or industrial requirements is KES 30,000 ($ 300) and only applies to courses that require practicals.
Good to know
- All Fees are payable in installements, for details check FAQs.
- Digital (downloadable) certificates are available. Printing and shipping of hardcopy certificate can be done at a cost of KES 2,000 ($ 20).
Instructors
- HANNAH NJOKI KIMANI
Frequently asked questions
The Managing Difficult Conversations is a practical certificate short course offered by Finstock Evarsity College. It develops focused workplace skills in preparing for difficult conversations, setting positive outcomes, understanding frames of reference.
The Managing Difficult Conversations suits students, working professionals, supervisors, entrepreneurs and anyone seeking these practical skills. It is beginner-friendly, while experienced learners can use it to strengthen existing practice.
The entry requirement for the Managing Difficult Conversations is KCSE mean grade D- or an equivalent qualification.
You will learn preparing for difficult conversations, setting positive outcomes, understanding frames of reference, active listening, strategic questioning, managing emotions and using a clear conversation script. The course emphasizes applying these skills in realistic professional situations.
Relevant opportunities include team leader, supervisor, manager, customer-service officer, HR support or any role that handles conflict and sensitive discussions. Job eligibility will also depend on your wider qualifications and experience.
Yes. The Managing Difficult Conversations can support progression to a higher or related qualification in leadership, communication, conflict management or human-resource management, provided you meet that programme’s admission requirements.
Choose the Managing Difficult Conversations for flexible online study, practical course content, tutor-supported learning, affordable fees with three-part payment flexibility and a digital certificate after successful completion.
Reviews
-
RACHAEL MUTHONI
Kenya ·Rated 5 out of 5
After reviewing the Managing Difficult Conversations coursework, I can see how it equips learners with tools for staying calm, choosing the right words and keeping relationships intact during tense talks. It focuses on emotional intelligence, active listening and structured dialogue. This training is perfect for managers, team leaders and anyone who wants to handle tough conversations confidently.
-
DANIEL OKOTH OKWIRI
Kenya ·Rated 5 out of 5
I recently joined Finstock Evarsity College and signed up for Managing Difficult Conversations. The course content directly addresses tricky situations like giving negative feedback, dealing with angry clients and resolving misunderstandings calmly. It already feels like a life skill, not just a work skill, and I would highly recommend it.
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