Managing Difficult Conversations

Managing Difficult Conversations (MDC) is offered as a CERTIFICATE course examined by FINSTOCK EVARSITY COLLEGE. A certificate of completion is issues upon completion of this course. For more information about this course, use the tabs below to navigate.

Share on:

Entry Requirements

Duration: 1 Months

Delivery Method: Online

Fee Structure

Full Course Fees
Registration Fee KES 1,000.00 ($ 10.00)
Certification Fee KES 0.00 ($ 0.00)
Administration Fee KES 0.00 ($ 0.00)
Internal Exam Fee KES 0.00 ($ 0.00)
External Exam Fee KES 0.00 ($ 0.00)
Examining Body Membership Fee * KES 0.00 ($ 0.00)
Tuition Fee KES 5,000.00 ($ 50.00)
Fees Totals KES 6,000.00 ($ 60.00)
* Examining Body Membership Fee may be payable through us or directly to the Examining Body

All Fees are payable in lumpusm or in installments, for details see below.
Breakdown per semester,

Trimester Total Per Trimester
Trimester 1KES 6,000.00 ($ 60.00)
TotalKES 6,000.00 ($ 60.00)

NB: Fees are payable in 3 installments as detailed below:

The trimester fees of KES 6,000.00 ($ 60.00) is payable in 3 installments of KES 2,000.00 ($ 20.00)

Course Requirements

All Fees are payable in installements, for details check FAQs

You can also benefit from the resource below

Managing Difficult Conversations

Managing Difficult Conversations Professional Level

Practical Requirements (where applicable)

For courses that require practicals, a separate fee is chargable (not included in fee structure above) as follows:

  • Short courses - KES 5,000
  • Certificate courses - KES 7,500
  • Diploma courses - KES 10,000

Course Units/Overview

Specific learning objectives include:

  • Defining frame of reference
  • Establishing a positive intent and a desired outcome
  • Using good communication skills during a conversation
  • Drafting a script for a difficult conversation
  • Using specific steps to carry out a difficult conversation
  • Accessing additional resources as required
  • Maintaining safety in a conversation

Unit IDUnit Name
MDC001Managing Difficult Conversations

Course Description

Managing Difficult Conversations (MDC)

Managing Difficult Conversations is an online comprehensive leadership short-term course offered by Finstock Evarsity College. Managing Difficult conversations course duration is one month. The examining body is Finstock Evarsity College.  A certificate of completion is issued upon completion of the course.

Course Overview

  1. The training is designed specifically for supervisors and managers dealing with difficult conversations in the work place.
  2. This specialization leadership courseware will cover the benefit of positive intent, active listening skills and asking strategically relevant questions to get to the heart of any conflict or situation.
  3. Furthermore, this training will guide you on the right approach, how to prepare carefully, and develop the right skills, mind-set and behaviour to initiate difficult conversation while defusing intense and complex emotions. This will ensure you maximize your ability to handle the conversation effectively and steer it to a successful conclusion acceptable to all involved.
  4. After taking this course, you are will be confident and empowered with knowledge skills and abilities to: address under- or poor performance, handle grievances or disciplinary process, tackle instances of unacceptable behaviour, give developmental and constructive feedback, deal with sensitive personal issues, tell an employee that their job is at risk of redundancy, turn down employee requests, tackle problems at an early stage to avoid negative consequences and foster good working relationships with colleagues.


What is the Entry Requirement to Study for Managing Difficult Conversations?

To enroll and study the managing difficult conversations Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.

Mode of Delivery

The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials

Managing Difficult Conversation course is designed for:

  1. Students and Educators
  2. Team leaders and Project leaders
  3. Senior and middle level professionals both in the public and private sectors.
  4. Strategic Planners and employee relations and engagement professionals
  5. Highly skilled leaders and business owners
  6. Supervisors

Why Study Managing Difficult Conversation at

  1. To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned professionals who have vast experience and are experts in delivering online and instructor-led training programs.
  2. The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices in leadership globally and benchmarks.
  3.  Most teaching is hands-on using highly experiential approach to learning with students developing cross-cultural communication, management and negation skills through various assessments, guided assignments and quizzes. These exercises are supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course. Additionally, the course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities.
  4. The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced leaders who want to build their skills to the next level as well managers who have had no prior formal training on leadership.
  5. By the end of the course, you will be able to: define frame of reference, establish a positive intent and a desired outcome, use good communication skills during a conversation, draft a script for a difficult conversation, use specific steps to carry out a difficult conversation, access additional resources as required, maintain safety in a conversation, recognise and manage your emotional state, handle reactions effectively, initial difficult conversations, demonstrate listening skills, prepare for a difficult conversation and find mutually acceptable and sustainable solutions .
  6. Upon completion, Managing Difficult Conversation certification will prove that you have a valuable, career advancement skill in leadership field for both entry-level and established professional in the public sector, voluntary sector, corporate sector or private sector.


To gain these skills, apply for the Managing Difficult Conversations Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more. To register for Managing Difficult Conversations, click on this link

Related Courses

Managing Pressure and Maintaining Balance

Change Management Change and How to Deal With It

Delegation _The Art of Delegating Effectively

Emotional Intelligence for Leaders

Building Self Esteem and Assertiveness Skills

Leadership Skills for Supervisors

Business Leadership

Problem-Solving and Decision Making

Anger Management and Understanding Anger

Public Speaking for Leaders


Managing Difficult Conversations proficiency certificate Course, Leadership short-courses,  best online courses in kenya, Finstock Evarsity college, Online courses, accredited online courses, online courses with downloadable certificates, freemium courses, short courses,  professional development courses, Diploma and Certificate Courses, Marketable online courses, affordable online courses, short online courses with a certificate in Kenya, free short online courses with a certificate in Kenya, free online courses in Kenya 2022, online certificate courses in Kenya, Certificate Managing Difficult Conversations in Kenya, colleges offering  Taxation for HR Managers proficiency certificate Course, Certificate in Managing Difficult Conversations, Managing Difficult Conversations certificate Managing Difficult Conversations Training, Managing Difficult Conversations at Finstock Evarsity College.

Course Instructor(s)


Examining Body



Q1. How many intakes are there?

There are three intakes in a year as follows:



Term Period


Registration Window

January Intake

Trimester 1

Jan 1 — Apr 30



May Intake

Trimester 2

May 1 — Aug 31



September Intake

Trimester 3

Sep 1 — Dec 31



Q2. In how many installments can I pay the fees?

Payments can be done in 3 installments as specified in the fee structure.

Q3. When can I sit for the exams?

  1. Internal exams are activated for students individually.
  2. External exams (where applicable) are booked one month after you complete the course.

Refer to the external examining body for more details and requirements before seating for their exams.

Q4: Is this college accredited/approved?

Yes. The college is approved under the ministry of education, through TVETA, and also through National Industrial Training Authority (NITA).

Course Reviews

(0 review)
5 stars
4 stars
3 stars
2 stars
1 star

Top Rated Reviews

No course reviews are available at the moment. Reviews are only submitted by students persuing the course. Reviews are subject to our terms and conditions.

WhatsApp us now!