Conflict Resolution Training

Course Description

Conflict Resolution Training is a structured, comprehensive one –month online human resource course offered by Finstock Evarsity College. The examining body is Finstock Evarsity College.  A certificate of completion is issued upon completion of the course. The training is designed equip you with conflict management skills, how to anticipate, understand and handle a conflict in a positive manner. This Finstock Evarsity College course will explore the whole spectrum of conflicts, subtle signs of conflicts and the best practices for conflict solving on a win-win outcome, including steps to clarify a conflict, communication as key element to solve conflict, human behaviour types and their impact on conflict as well as hidden causes of conflicts, perceptions and assumptions that lead to conflicts. Additionally, this training will provide you with practical communication and effective listening skills essential to prevent escalation of issues. After taking this course, you are guaranteed you will be confident and empowered to tackle difficult conversations and situations, and be able to intervene at early stage to avoid disputes escalating to a more challenging extent.

What is the Entry Requirement to Study Conflict Resolution Training?

To enroll and study the Conflict Resolution Training Course, a student should have a minimum of D Minus (D-) in their KCSE exams.

Mode of Delivery

The mode of delivery is Online Learning which means that one can study from home and/or the office. Our Program employs a variety of self-instructional electronic and online self-study materials, such as; written self-instructional study modules, online interactive devices, and self-tests, cloud-based content, videos of lectures mediated technical learning materials e.g., audio-visual and e-learning materials 

Conflict Resolution Training course is designed for:

1. Students and Educators
2. Team leaders and Project leaders
3. Senior and middle level Non-HR professionals both in the public and private sectors.
4. Strategic Planners and employee relations and engagement professionals
5. Highly skilled leaders and business owners
6. Supervisors
7. Employees in an organization who need to understand basic HR practices and individuals who play a contributing role within the culture of their organization.

Why Study Conflict Resolution Training at Finstock Evarsity College

1. To maximize take-home value from your investment, the course will draw on the skills and experience of seasoned HR professionals who have vast experience and are experts in delivering online and instructor-led training programs.
2. The course teaching mode is done in a more simplified, engaging, personalized and professional ways using simple English to ensure maximum understanding, comprehension and retention of information presented. Moreover, the course is developed after extensive research and is aligned to global best practices in HR globally and benchmarks.
3.  Most teaching is hands-on using highly experiential approach to learning with students developing cross-cultural communication, management and negation skills through various assessments, guided assignments and quizzes. These exercises are supplemented by short lectures and a very comprehensive set of notes in order to understand every concept and part of this course. Additionally, the course will have many practical sessions that will give you an opportunity to practice and experience course-related practical and fun activities.
4. The course is filled with examples, projects, case studies, real-life problems, step-by-step instructions and online discussions in this area, course projects and images files as well as feedback to facilitate learning. Because of this, this training will prove invaluable for experienced leaders who want to build their skills to the next level as well managers who have had no prior formal training on conflict management.
5. By the end of the course, you will be able to: explain the nature of dispute and multiple arena where dispute occur, discuss the source and outcomes of conflicts and understand conflict styles, describe the dispute prevention and resolution mechanisms at the workplace, formulate strategies for managing conflicts at the workplace, describe conflicts based on religious, ethnic, national and racial identity, understand the process of mediation, discuss the skills and techniques in mediation, know how to break impasse and reach agreement, understand the theory, preparation, elements, approaches and techniques of negotiating, demonstrate an understanding on ethical issues in conflict management and legal implications of mediated agreements.
6. Upon completion, Conflict Resolution Training certification will prove that you have a valuable, career-leading skill in human resource field in the public sector, voluntary sector, corporate sector or private sector.

To gain these skills, apply for the Conflict Resolution Training Course. Get your journey started by enrolling at Finstock Evarsity College and learning more.

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